All workplace conflict is potentially fruitful. However, there are two broad categories of conflict that happen within teams that must be understood in order to provide effective leadership: creative conflict and toxic conflict. Both types are similar on the surface. But each requires a very different response and skill set from leaders.
A deliberately developmental organizational culture persistently pushes team members to the edges of their current competencies. By definition, that is not a place where most people feel comfortable. Fear, insecurity, and conflict live in that place. It’s a reach into the unknown. How do you get your team to go there? The first step is to convince them that no one will be asked to journey alone. You’ll go together.