“It started as a way of surviving, but then it became the most precious, human thing you can do at such moments,” she said. “We sat down…in a circle just to come back to ourselves, to try to find the words for what we were feeling and try to make sense of it.”
All workplace conflict is potentially fruitful. However, there are two broad categories of conflict that happen within teams that must be understood in order to provide effective leadership: creative conflict and toxic conflict. Both types are similar on the surface. But each requires a very different response and skill set from leaders.